Privacy Policy

Effective Date: September 28, 2026

Exclusive Transportation LLC, doing business as Exclusive Transportation Services (“ETS,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use the ETS Passenger App, contact us, or make a transportation reservation through our online booking portal.


Information We Collect

Depending on how you interact with ETS, we may collect:

  • Your name, telephone number, email address, and billing information.
  • Reservation details, including pickup and drop-off locations, travel dates and times, flight information, passenger count, luggage details, and service requests.
  • Information you provide about mobility, accessibility, or other transportation needs.
  • Messages, emails, telephone inquiries, reviews, and other communications with ETS.
  • Payment and transaction information processed through our booking and payment providers.
  • Technical information such as your IP address, browser, device type, website activity, and cookie data.
  • Location information when necessary to provide transportation or when you enable location access through an application or device.

Please do not submit confidential medical information that is not necessary for arranging your transportation.


How We Use Your Information

We may use your information to:

  • Provide, schedule, manage, and complete transportation services.
  • Confirm reservations and communicate trip reminders, driver information, arrival updates, delays, or itinerary changes.
  • Process payments, refunds, receipts, and billing inquiries.
  • Respond to questions and provide customer support.
  • Accommodate accessibility or transportation requests.
  • Maintain the safety and security of our passengers, drivers, vehicles, website, and reservation systems.
  • Prevent fraud, investigate disputes, and enforce our agreements.
  • Improve our website, reservation process, communications, and services.
  • Comply with legal, regulatory, licensing, insurance, accounting, and recordkeeping requirements.


How We Share Information

We may share information only as reasonably necessary with:

  • ETS employees, drivers, contractors, or transportation partners involved in providing your service.
  • Companies that support our operations, including reservation, payment-processing, website-hosting, communication, analytics, insurance, accounting, and technology providers.
  • Government agencies, regulators, law enforcement, courts, insurers, or attorneys when required by law or reasonably necessary to protect passengers, drivers, ETS, or others.
  • A successor organization if ETS is involved in a merger, sale, reorganization, or transfer of business assets.

Third-party providers may handle information according to their own privacy policies and terms.

ETS does not sell your personal information.


Payments

Payments may be processed through third-party reservation and payment providers. Information submitted through those services is also subject to the provider’s privacy policy and security practices.


Cookies and Website Analytics

Our website and service providers may use cookies or similar technologies to operate the website, remember preferences, understand website usage, and improve performance.

You may be able to limit cookies through your browser settings. Disabling cookies may affect the operation of certain website or reservation features.


Text Messages and Email Communications

When you provide your telephone number or email address, ETS may send reservation confirmations, trip reminders, driver details, arrival updates, receipts, and other service-related communications.

You may opt out of promotional emails by using the unsubscribe instructions included in the message. You may opt out of promotional text messages by replying STOP. Opting out of marketing does not prevent ETS from sending communications necessary to manage an active reservation or respond to your request.

Message and data rates may apply.


Location and Mobile Permissions

If an ETS application or third-party booking service requests access to your location, camera, notifications, or other device features, access will depend on the permissions you choose.

You may change these permissions through your device settings. Disabling a permission may limit certain features.


Information Security

ETS uses reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.


Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, meet insurance or legal requirements, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where reasonably practical.


Children’s Privacy

Our website and online services are not directed to children under 13. Transportation for a minor must be arranged by a parent, legal guardian, or other authorized adult.

We do not knowingly collect personal information online directly from children under 13. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.


Your Choices

You may contact ETS to:

  • Request access to or correction of information you previously provided.
  • Update your contact or reservation information.
  • Ask questions about how your information is used.
  • Request deletion of information, subject to legal, regulatory, insurance, financial, safety, and recordkeeping requirements.
  • Opt out of eligible promotional communications.

We may need to verify your identity before completing certain requests.


Third-Party Websites and Services

Our website may contain links to reservation platforms, payment processors, maps, social media sites, or other third-party services. ETS does not control the privacy or security practices of those services. Please review their policies before providing personal information.


Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with an updated effective date.


Contact Us

For questions or requests concerning this Privacy Policy, contact:

Exclusive Transportation LLC
Doing Business As Exclusive Transportation Services
ADOT VFH Permit #51032

Telephone: 301-536-6993
Email: Reservations@exclusivetransportationservices.com
Website: www.exclusivetransportationservices.com